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System Administrator Level 2

Fort Meade, MD · Information Technology
This position requires that you hold an Active TS/SCI with Full Scope Polygraph Clearance.

Responsibilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems 
- Manage the daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems 
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems 
- Provide support for the escalation and communication of status to agency management and internal customers 
- Optimize system operations and resource utilization, and perform system capacity analysis and planning 
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process 
- Provide in-depth experience in trouble-shooting IT systems 
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network
components, along with implementing operating systems enhancements to improve reliability and performance
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
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